Subscription Policy

Billing

All Mail Club subscribers are billed on the 25th of each month. If you subscribe before the 25th, your first charge occurs immediately at checkout. Your subscription then renews on the 25th of each following month.

Shipping

Monthly letters are sent out on the 29th and 30th of each month. Shipping is included in your subscription. Delivery times vary by location. KAMEX is not responsible for delays caused by shipping carriers, customs, or any circumstances outside our control.

Cancellation

You may cancel your subscription at any time from your account portal. Cancellations made before the 25th will take effect before the next billing cycle. Cancellations made on or after the 25th will apply to the following month.

Skipping & Pausing

You can skip or pause your subscription at any time through your customer account. Changes must be made before the 25th to affect the current month's billing.

Refunds

Due to the curated nature of the Mail Club, we do not offer refunds on shipped letters. If your letter arrives damaged or is lost in transit, please contact us and we'll make it right.

What is KAMEX's policy on missing mail and replacements?

All KAMEX Mail Club envelopes are shipped through USPS using standard stamped mail without tracking. Customers receive a shipping confirmation email when their envelope has been mailed.

Please allow 5–10 business days for delivery. If your envelope has not arrived after 18 business days from the shipping date, please contact us with your order number.

Once we review your claim and confirm eligibility, we will arrange a replacement envelope at no additional cost.

Please note:

  • Refunds are not offered for missing Mail Club envelopes, except where required by applicable law.

  • Missing-mail claims are reviewed individually.

  • Intentionally false claims or misuse of our replacement policy may result in restrictions on future purchases or subscriptions.

  • Replacements are subject to availability. If the original month's contents are unavailable, we will contact you to discuss an appropriate alternative.

We appreciate your honesty and understanding as we work to provide a fair experience for our entire KAMEX community.

Card & Artwork Contents

Each monthly envelope contains three authentic Pokémon TCG cards selected by KAMEX. Card selections vary between subscribers; individual cards or combinations may be repeated across envelopes. Specific cards cannot be requested or predicted in advance.

Each month, a limited number of randomly selected subscribers receive an Illustration Rare (IR) or Special Illustration Rare (SIR) as one of their three cards, not as an additional fourth card. Not every envelope includes an IR or SIR. Subscribing does not guarantee you will receive one, regardless of how long you remain subscribed. Receiving one in a previous month does not guarantee one in future months.

All subscribers receive the same artwork print and stickers each month. Card condition is Near Mint (NM) unless otherwise stated.

No Guarantee of Value

Cards included are not guaranteed to have any specific market value. KAMEX makes no representations about the investment potential of any cards included in the Mail Club.

Card Authenticity

All cards included are guaranteed authentic and sourced from legitimate distributors. If you have concerns about authenticity, please contact us directly before taking any third-party action.

Age Requirement

The KAMEX Mail Club subscription is intended for customers 18 years of age or older, or minors with parental or guardian consent.

Right to Modify

KAMEX reserves the right to change subscription pricing, contents, or terms at any time. Subscribers will be notified of material changes with reasonable advance notice.

Limitation of Liability

To the fullest extent permitted by law, KAMEX shall not be liable for any indirect, incidental, or consequential damages arising from your participation in the Mail Club subscription program.

Dispute Resolution

Any disputes arising from this subscription will be governed by the laws of the state in which KAMEX operates. We encourage customers to contact us directly to resolve any issues before pursuing third-party action.

Intellectual Property

Pokémon and all related names are trademarks of Nintendo, Game Freak, and Creatures Inc. KAMEX is an independent retailer and is not affiliated with or endorsed by The Pokémon Company International.

Questions?

Reach out to us anytime — we're happy to help.