Frequently Asked Questions

Can't find what you're looking for? Reach us at hello@kamextcg.com and we'll be happy to help.

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, through our secure Shopify Payments checkout.

Is my payment information secure?

Yes. All transactions on kamextcg.com are processed through Shopify Payments, which uses industry-standard SSL encryption to protect your payment information. KAMEX never stores your card details.

How do I use a discount code?

At checkout, you'll see a field to enter your discount code. Type or paste your code and click Apply before completing your purchase. Only one discount code can be applied per order. Discount codes are only valid during active campaigns and cannot be applied after an order is placed.

Can I cancel my order?

All sales are final and orders cannot be cancelled once placed. If you placed a preorder, you have a 24-hour window from the time of purchase to request a cancellation by emailing hello@kamextcg.com with your order number.

Can I combine multiple orders to save on shipping?

Yes — if you'd like to combine orders, please email us at hello@kamextcg.com before completing your purchase, or add a note at checkout. We'll do our best to accommodate the request before your order ships.

Do you offer discounts?

Discounts are offered exclusively during special campaigns and promotions. Follow us on YouTube and TikTok to stay up to date on any active deals.

Do you have a loyalty rewards program?

A loyalty rewards program is in the works! Stay tuned for updates as we continue to grow KAMEX.

My Account & Orders

How do I access my account or view my order information?

You can log in to your KAMEX account at any time by clicking the account icon at the top of our store. Once logged in, you'll be able to view your order history, check order status, and manage your account details. If you checked out as a guest, you can look up your order using the confirmation email sent to you at the time of purchase. For further assistance, contact us at hello@kamextcg.com with your order number.

How do I report a damaged or incorrect order?

If you receive a damaged shipment or an incorrect item, you must contact us within 48 hours of delivery at hello@kamextcg.com with your order number and photos of the issue. Claims submitted outside this window will not be accepted. Every order is inspected and documented before shipment, and we will review each case against our records. Please note that KAMEX is not responsible for damage caused during transit by the carrier. Once a package leaves our facility, it is in the carrier's hands. If your order was damaged in transit and you did not purchase shipping protection at checkout, you will need to file a claim directly with the carrier using your tracking number.

Shipping Protection

What is shipping protection and how does it work?

Shipping protection is an optional add-on available at checkout that covers your order against loss, damage, or theft during transit. If something goes wrong with your shipment and you purchased protection, contact us at hello@kamextcg.com and we will resolve the issue for you.

What if I didn't purchase shipping protection and my package is lost or damaged?

If you did not add shipping protection at checkout, KAMEX is not responsible for packages lost, stolen, or damaged during transit. Once your order leaves our facility, it is in the carrier's care. In this case, you will need to file a claim directly with the carrier using your tracking number and shipment details. We strongly recommend adding shipping protection at checkout for high-value orders.

Shipping & Tracking

How long does it take for my order to ship?

Orders are processed and shipped within 1 to 3 business days of purchase.

Where do you ship?

We ship to the United States and all US territories only. We do not offer international shipping at this time.

How do I track my order?

Once your order ships, you will receive a tracking number via email. Please allow a few hours for tracking information to become active — it can take some time for the carrier's system to register the shipment after it leaves our hands. If your tracking still isn't updating after 24 hours, contact us at hello@kamextcg.com with your order number and we'll look into it.

Products & Inventory

What does Near Mint (NM) mean?

Near Mint is our primary condition standard at KAMEX. NM cards show little to no wear and are considered the highest quality raw card grade. For select vintage sets where NM copies are scarce, we may also offer Lightly Played (LP) cards — these are always clearly labeled on the listing. For a full breakdown of our grading standards, visit our Card Grading Standards page.

Will a sold-out card be restocked?

Yes — if we are able to source a sold-out card again, we will restock it. On each sold-out product page, you can enter your email to be notified as soon as it becomes available again. You're also welcome to check back regularly or reach out to us at hello@kamextcg.com to express interest in a specific card.

Do you buy or trade cards?

We do not buy or trade cards online at this time. All transactions on kamextcg.com are sales only.

Do you sell graded cards (PSA, BGS, etc.)?

Graded cards are not sold through our online store at this time. All singles sold on KAMEX are raw cards — the vast majority graded Near Mint (NM) or better by our team, with select vintage listings available in Lightly Played (LP) condition where clearly noted.

How do I know which set a card is from?

The set name and number are listed in each card's product description. You can also find the set symbol printed on the card itself.

In-Person & Events

Do you have a physical store or attend card shows?

We are an online-only store at this time. However, we plan to participate in card shows and in-person events in the future. Follow us on YouTube and TikTok to stay updated on any upcoming appearances.

Item added to your cart

Frequently Asked Questions